Frequently Asked Questions
Refunds, Shipping, Order Related Inquiries…
Purchasing an EGift Card
To purchase an egift card, go to our home page's main menu and click egift card. A drop down menu will appear with our gift card price options. Choose your desired amount, add to cart, and check out. Once your order is placed, you will receive an email confirming your order. You will then receive a second email (typically within a few minutes) with your egift "code." To apply your egift card to your next order, simply enter your egift code in the discount box at checkout.
Refund Policy NOTICE: This item is a personal care/custom made product, and is a FINAL SALE item, so if you have any questions before purchasing, be sure to contact us - we respond to ALL inquiries. This item does not qualify for a refund after the package has been shipped EVEN IF THE PRODUCT IS RETURNED UNOPENED. The reasons for this are: Product Liability: personal care products cannot be re-sold to someone else, even if returned unopened or appear unopened.
Yes, Vida Hair Growth offers international shipping. Please note that we are not responsible for any additional duties, taxes, and fees.
Do you offer any discounts when you purchase products together?
Vida Hair Growth offers special promotions a few times a year. Otherwise, products are sold at their regular prices as shown on our website. If you are a first time customer, use code “NAILLOUNGE” at checkout! Turn on notifications for our instagram page so you don’t miss any sales as well! We offer several sales per year.
How long does shipping take?
Our team will process your order within 7-10 business days as they are hand crafted and freshly made on demand. When there is a promotion or sale, delivery times may vary. You will receive an email with your shipping confirmation once your order has been processed. We kindly ask that you email firstname.lastname@example.org with all order related questions.
I placed an order online but would like to pick up my products in store. Is this possible?
We do not offer in store pick up for any purchase made online. However, if you are interested in buying our products in stores they are available at Nail Lounge & Face and Body (4748 & 4752 Broadway, New York, NY) We recommend calling ahead of time to make sure the products you want are in stock. We can place them on hold for the day. The number to call is (212) 567-6700 and ask for Michelle or Silvia.
I made a mistake on my shipping address when I placed my order. How can I fix this?
We kindly ask that customers thoroughly review orders before submitting as we do not guarantee that changes to orders can always be made. If you forget to include an apartment number or incorrectly enter your shipping address, please email us at email@example.com as soon as possible with your correct shipping address and order confirmation number. Each customer receives a confirmation email after placing an order which includes an order confirmation number. When sending us your correct shipping address, you must include your order number. If an order is returned due to an incorrect address provided by the customer, there will be an additional shipping fee to resend your package.
If I ordered the wrong product or want to cancel my order, is this possible?
We do NOT cancel or refund orders after 24 hours of it being placed. We are unable to make changes to products selected during checkout as all customers are able to review their shopping cart before submitting an order. A customer must contact us within 24 hours with their order number to request a cancellation.
What do I do if I tracked my package and it says it's been delivered, but I never received it?
First, we apologize for any inconvenience if your package has been lost through the USPS mailing system. If this occurs, please file a claim with USPS within 1 week of the intended delivery date. Email us at firstname.lastname@example.org with your claim receipt. Please allow 24-48 hours for claim to be reviewed by our team. Claims filed after 1 week of intended delivery date will be considered invalid.
Product Related Questions…
What is the Shelf Life on this product?
The shelf life on our products is 4 months, because they are made with natural ingredients. It is 4 months from the date of purchase, NOT from when it is first opened.
Do these products work for all hair types and ethnicities?
Vida Hair Growth is a line of all organic products, specifically hand crafted to promote growth and help restore damaged hair. They are made for everyone to use- male, female, all hair types, all hair textures. We are proud to say that our products are not limited to a specific hair type.
Can I use this product on my child's hair?
We recommend that children 7 years or older may use our products due to ongoing allergies and sensitivities that can develop at a young age.
How can I be sure that I am not allergic to any of your products?
Under each product sold on our website, there is a full list of ingredients. Please note that all products are made with natural ingredients, so if you have any environmental allergies, our products may not be best for your use. If you’re unsure of allergies, try a patch test behind your ear & leave on for an hour. If a reaction occurs, then we recommend not continuing further use.
Can I consult with a member of your team to examine my hair and tell me which products to purchase?
Vida Hair Growth would be happy to help you choose which products are best for your hair type. We can provide recommendations based on details provided by the customer. We do not, however, provide hair consultations or in depth evaluations of the hair. If you have any specific concerns, we recommend seeing a dermatologist for a scalp examination to determine any underlying conditions.
How soon will I see results?
Each person has different hair and will therefore see results within different time frames. With the proper use of our products, (staying consistent and not using other products filled with chemicals that can delay hair growth) customers typically see improvement in their hair within 1-2 months. Please visit our How to Use link for guidance on how to properly use our products.
Are your products safe to use on hair that has been bleached, dyed, permed, or had a Keratin treatment?
Yes of course. Please note that if you have just received a Keratin treatment, hair relaxer, or hair botox, allow a week before using products.
Can I mix Vida products with products from other brands?
For the best results, we do not recommend mixing our products with other hair-care products while treating your hair. If you are using other product brands during your treatment, this can impact your experience and results with our products.
Why are my products a different color from my last order?
All of our products are made on demand (MOD) with all natural ingredients. With these ingredients, such as different plants and herbs, pigmentation (color) may vary or change with each match. This does not effect or change the product itself. Our products are not made in a lab, so they will never look the same each time they are made. They are always made with the same natural ingredients. We will sometimes experiment with scents- which is the only thing that might change. We will never change what works.
Still unclear about something? Send us a message and we'll get back to you as soon as possible. We answer all inquiries and questions about products.