Frequently Asked Questions
DO YOU SHIP INTERNATIONALLY?
Yes we do! All international packages are shipped via DHL Parcel International. Any order outside of the United States may be subject to import duties, taxes, and additional charges which are not included in the total cost of your order. These additional fees are the responsibility of the customer, not Vida Bringing Hair Back To Life. We are not responsible for any shipping deliveries that may be affected by customs, USPS, natural occurrences, or physical damage once it has left our facility/country.
CAN I ONLY PURCHASE THE ITEMS THROUGH THE WEBSITE?
Vida Bringing Hair Back To Life is available on our website, Nail Lounge in stores and Face & Body in stores exclusively.
Nail Lounge: 4748 Broadway, New York, NY
Face & Body: 4752 Broadway, New York, NY
CAN I PICK UP MY PRODUCTS IN PERSON IF I PLACED AN ORDER ONLINE?
We do not offer in store pick up for any purchase made online. However, if you are interested in buying our products in stores they are available at Nail Lounge & Face and Body (4748 & 4752 Broadway, New York, NY) We recommend calling ahead of time to make sure the products you want are in stock. We can place them on hold for the day. The number to call is (212) 567-6700.
I PUT THE WRONG SHIPPING ADDRESS ON MY ORDER, WHAT SHOULD I DO?
Please contact firstname.lastname@example.org as soon as possible. We will do our best to accommodate your request, however there is no guarantee that any changes can be made if your order has already been fulfilled. Please be careful when entering your billing and shipping address. Vida Bringing Hair Back To Life is not responsible for orders sent to the incorrect delivery address provided by the customer.
I WANT TO CANCEL MY ORDER, WHAT SHOULD I DO?
Vida Bringing Hair Back To Life is unable to make changes to orders selected during checkout as all customers are able to review their shopping cart prior to submitting an order. A customer may contact us within a 24 hour period with their order number to request a cancellation, however it is not guaranteed.
CAN I RETURN MY PRODUCT?
All of our products are personal care/custom made products, making them final sale. If you have questions prior to purchasing, please be sure to contact us at email@example.com. We will respond to all inquiries! Please kindly note that our items do not qualify for a refund after the package has been shipped, even if the product is unopened.
*Product Liability: Personal care products cannot be re-sold to someone else, even if they are unopened or appear to be unopened.
MY ITEMS ARRIVED DAMAGED, WHAT SHOULD I DO?
Please contact us at firstname.lastname@example.org and provide us with your order number and photos of the damaged products.
I RECEIVED INCORRECT ITEMS, WHAT SHOULD I DO?
Please contact us at email@example.com and provide us with your order number and photos of the products you received.
MY ORDER SAYS IT'S BEEN DELIVERED BUT IT WASN'T, WHAT SHOULD I DO?
In the unlikely event that your product says it's been delivered, but you haven't received it, please wait 24 hours. The tracking information may have not been updated. If by the second day your product still hasn't arrived, please email us at firstname.lastname@example.org with a claim number filed through USPS. All claims will be investigated if they are sent within a 1-week period of the intended delivery date. Claims filed after 1 week of intended delivery date will be considered invalid.
WHAT IS YOUR RETURN POLICY?
We are unable to offer any refunds, returns, or exchanges because all of our products are final sale. In an unlikely event that your products arrive damaged, you may contact us at email@example.com within 72 hours of receipt. Please include photos of the issue, your confirmation email and any other details you wish to include.
DO YOU OFFER ANY DISCOUNTS OR HAVE ANY SALES?
Vida offers special promotions a few times a year. To be notified of all sales, sign up with your phone number and email for our VIP Vida Doll program on our website. If you are a first time customer, use code 'NAILLOUNGE' at checkout!
WHAT IS THE SHELF LIFE?
The shelf life on our products is 4 months from the date of purchase due to their natural ingredients.
DO THESE PRODUCTS WORK ON ALL HAIR TYPES?
We are proud to say that our products are not limited to a specific hair type. We have had success stories on restoring damaged hair and promoting healthy hair on all hair types and textures.
CAN I USE THIS ON MY CHILD?
We recommend that children 7 years+ may use our products to avoid allergies or sensitivities that can continue to develop in newborns and toddlers.HOW SOON WILL I SEE RESULTS?
Customers typically see results within 1-2 months. Each person has different hair concerns and will therefore see results within different time frames. We recommend using the products at least 2-3 times a week. For styling products like our Leave-In Tonic and Serum Mist, we recommend using everyday or every other day if your schedule allows.
ARE YOUR PRODUCTS SAFE TO USE ON COLORED HAIR?
Yes of course. All of our products are safe to use on color treated hair. If you are blonde, we recommend not using our Raw Mask. This mask contains turmeric which can darken the blonde color. Please note that if you have just received a Keratin treatment, hair relaxer, or hair botox, allow a week before using any products to give your scalp a break.
Still unclear about something? Send us an email at firstname.lastname@example.org and we'll get back to you as soon as possible!